OVERVIEW
Thumbtack Internship
I am currently the product design intern on the Customer Experience team. Our main goal is to help customers find and match with the right local professionals to get projects done. My work includes cross-functional collaboration on search results, pro-service profiles and native upsells on iOS, Android, and the web.
Role
Product Design Intern
Team
CX-Find, Match and Growth teams
Process
User research
Iterative design
Design sprint
DELIVERABLES
Proudly Owned
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2 Design Explorations
Photo Gallery (Improve Relevancy, being built)
Location Display (Improve Relevancy) -
4 Product Experiments
Remote Only (Reduce Mismatch, shipped)
Native App Upsell (Native First, being built)
Search Recovery (Reduce Mismatch, shipped)
Featured Review (Improve Relevancy, being built)
Shipped Projects
Featured Review
Users are always looking for signals to help determine if a pro could do their jobs. Showing users the relevent review by highlighting keywords that match with a user's query can help users evaluate a pro.
Native Upsell
Thumbtack mobile app is the best place for users to search and engage with local professionals. The team has been seeing an increasing revenue generated from our app. So encouraging our users to download our mobile app is one of the goals this year. By working with the growth team, I designed a slightly aggressive upsell that users can only see service prices after downloading our app.
Search Recovery
Because Thumbtack's current search engieen isn't smart enough, some users end up in wrong categories, which makes them not feel confident in finding the right professionals on our platform. I designed a search recovery to help users navigate to the right ones and then find the right pros.
REFLECTION
Giving the context for a project and clearly showing different solutions with their pros and cons helps teammates and peers give better feedback and feel more confident that you’ve explored all possible solutions. Additionally, guiding and leveraging the feedback is a huge challenge to designers since we constantly share our work with both designers and non-designers. I also learned which feedback to take and which to pass on.
